# Autonomous Sales & Support Agents

> Qualify leads 24/7 without lifting a finger

Source: https://areza.digital/services/sales-agents

## Overview

Stop losing deals just because a lead submitted a form on a Friday night. We implement autonomous AI agents that respond to inbound inquiries in seconds, 24/7. But we don't build dumb chatbots. Our agents are trained to actively qualify leads, answer complex pricing questions based strictly on your rules, and route hot prospects directly into your CRM. Your human sales team stops wasting time answering "how much does this cost?" and spends their time actually closing qualified deals.

## Timeline & Pricing

- Timeline: 10–14 days
- Starting price: €1,950 setup + from €150/mo (EU hosting & maintenance)

## Delivery Process

### 1. Workflow Mapping
We map your current manual follow-up process and identify the bottlenecks — weekend inquiries, slow qualification, repetitive FAQs.

### 2. Knowledge Base Ingestion
We securely train the AI exclusively on your pricing sheets, SOPs, and service limits.

### 3. Agent Integration
We connect the AI agent to your live channels (website chat, WhatsApp, email) and your CRM.

### 4. Testing & Go-Live
We run the agent through historical data to ensure zero hallucinations before deploying it to handle live customer interactions.

## FAQ

**Q: Will the agent give incorrect information to my customers?**
No. The agent is trained exclusively on the documents you provide — pricing sheets, SOPs, service limits, and FAQs. It has no access to outside knowledge on your business. Before go-live we run it through a regression test suite using your historical customer conversations to verify it never contradicts your rules.

**Q: What channels can the agent operate on?**
Website live chat, WhatsApp Business, email (inbound triage and first-touch reply), and SMS. We can also connect it to Slack or Teams for internal support workflows. Channel selection is defined during scoping.

**Q: What happens when the agent can't answer a question?**
We define escalation rules during setup. When the agent hits a question outside its knowledge boundary or detects a high-value lead, it hands off to a human with a full conversation transcript so the customer never has to repeat themselves.

**Q: Does the agent integrate with our CRM?**
Yes. Qualified leads are pushed directly into your CRM (HubSpot, Pipedrive, Salesforce, or custom) with full conversation context, lead score, and identified pain points. Hot leads can also trigger an immediate Slack or email notification to your sales team.

**Q: How is this different from a standard chatbot?**
Standard chatbots follow decision trees — they break the moment a question falls outside the pre-written flow. Our agents use a language model grounded strictly in your knowledge base, so they handle natural, open-ended questions without a script. They also actively qualify leads rather than just answering passively.

**Q: What is included in the monthly hosting fee?**
EU-based infrastructure hosting, model inference costs, conversation logging, monthly performance reporting, and priority support for any issues. The agent runs on infrastructure you don't manage, under a service level agreement.

**Q: Is the conversation data stored in the EU?**
Yes. All conversation data is stored on EU-based servers and never passed to third-party systems without explicit consent. We are fully GDPR-compliant and provide a Data Processing Agreement on request.

**Q: Can we update what the agent knows after launch?**
Yes. You can submit updated pricing sheets, new SOPs, or additional FAQs at any time and we'll retrain the knowledge base within 48 hours. Major expansions to scope (new product lines, new channels) are scoped separately.

## Related

- [All Services](https://areza.digital)
- [Book a Call](https://areza.digital/contact#book-a-call)
- [Contact](https://areza.digital/contact)