Terms of Service

These Terms of Service (“Terms”) govern access to the website at areza.digital and any services delivered by AI Merge Studio LTD (Company No. 16370224, registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom), trading as Areza (“we”, “us”, “our”). By using this site or engaging us for services, you agree to these Terms.

1. Use of the website

You may read, share, and link to anything on this site. You may quote our articles with attribution. You may not republish content wholesale, scrape the site at high volume, attempt to circumvent security measures, or use the site to transmit malware, spam, or unlawful content.

2. Our services

We offer the following services:

• Foundation — website strategy, design, build, and launch (2-4 weeks).
• Voice Agent — AI-powered phone agent setup and operation.
• AI Search — schema, content, and entity work to improve citation in generative search engines.
• Workflow Ops — multi-step automation across CRM, ticketing, and other tools.
• Knowledge Bot — RAG-based Q&A bot embedded on your site or in your team tools.
• Growth Stack — bundle of two or more of the above with combined pricing.

When you engage us for any service, we sign a separate written agreement (the “Services Agreement”) that sets out scope, deliverables, schedule, fees, payment terms, acceptance criteria, and any service-specific conditions. Where these Terms conflict with a Services Agreement, the Services Agreement takes precedence for that engagement.

3. Pricing, payment, and VAT

• All published prices are in EUR.
• AI Merge Studio LTD is currently below the UK VAT registration threshold and does not charge VAT on invoices. Once the company crosses the registration threshold (or registers voluntarily), VAT will be added at the rate applicable to your jurisdiction and we will give existing clients at least 30 days’ notice before the change takes effect on ongoing engagements.
• For EU-based clients receiving services after we are VAT-registered, the reverse-charge mechanism applies where you are a VAT-registered business; you will be responsible for accounting for VAT under the reverse-charge rules in your country.
• Setup fees are invoiced on signature of the Services Agreement and are payable before work begins, unless otherwise agreed.
• Monthly runtime / retainer fees are invoiced in advance, payable within 14 days of invoice date.
• Late payments accrue statutory interest under the UK Late Payment of Commercial Debts (Interest) Act 1998, currently the Bank of England base rate plus 8%.
• Bundle discounts (e.g. 15% off combined monthly rate for two or more Growth Stack services) are applied automatically and shown on the invoice.

4. Cancellation and termination

• Foundation engagements — fixed-fee, single-delivery. Cancellation after work has begun: you pay for work completed to that point. Refunds are not given for completed phases.
• Monthly services (Voice Agent, AI Search, Workflow Ops, Knowledge Bot) — month-to-month after the initial setup. Either party may terminate with 30 days’ written notice. We hand over data and credentials within 14 days of termination.
• Material breach — either party may terminate immediately if the other commits a material breach that is not cured within 14 days of written notice.

5. Intellectual property

• Site content — text, code, and visuals on areza.digital are owned by AI Merge Studio LTD or our licensors. You may not copy or republish without permission.
• Client deliverables — once you have paid the agreed fees in full, you own the deliverables produced under the Services Agreement (source code, designs, copy, configurations) for use in your business. We retain the right to reference the work in our portfolio and case studies, with anonymisation if requested.
• Pre-existing IP and tooling — we retain all rights in our pre-existing tools, frameworks, internal libraries, and methodology. Where our tools are embedded in deliverables, you receive a perpetual, worldwide, royalty-free licence to use them as part of the deliverable.
• Third-party services — services we integrate (e.g. ElevenLabs, OpenAI, Anthropic, Cloudflare, n8n) remain governed by their own licences. Their fees, where pass-through, are itemised in your invoice.

6. Warranties and disclaimers

• We deliver services with reasonable skill and care, in line with industry standards for a small specialist team.
• We do not guarantee specific business outcomes (e.g. citation rate, conversion rate, lead volume, call deflection percentage). Industry benchmarks shown on the site are illustrative, not contractual.
• The website is provided “as is” without warranty of any kind. Content is informational, not professional advice.
• Third-party AI models (e.g. Anthropic Claude, OpenAI GPT, ElevenLabs) are used as part of certain services. Their outputs may contain errors, biases, or inaccuracies, and are subject to the model provider’s terms. We tune for quality but do not warrant that AI outputs will be error-free.

7. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, consequential, special, incidental, or punitive damages, or for loss of profits, revenue, data, or goodwill.
• Our total aggregate liability for any claim arising from a Services Agreement is limited to the total fees paid by you to us under that Agreement in the 12 months preceding the claim.
• Nothing in these Terms limits liability that cannot be limited by law (e.g. fraud, fraudulent misrepresentation, death or personal injury caused by negligence).

8. Confidentiality and data protection

Each party will keep confidential any non-public information shared during an engagement and use it only for the purposes of the engagement. Personal data we process on your behalf is handled in line with our Privacy Policy and, for client engagements, a Data Processing Agreement signed alongside the Services Agreement.

9. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including (without limitation) major outages of cloud providers, internet backbone failures, war, epidemic, government action, or natural disaster. Affected obligations are suspended for the duration of the event.

10. Governing law and jurisdiction

These Terms and any Services Agreement are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that we may bring proceedings to enforce payment in any jurisdiction where you have assets.

For EU consumers, this does not displace mandatory protections under the law of your country of residence.

11. Changes

We may update these Terms. Material changes are noted on this page with a new “last updated” date. For changes that affect ongoing engagements, we give 30 days’ notice; you may terminate within that period if you do not accept the change.

12. Contact

Legal entity: AI Merge Studio LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (Company No. 16370224)

Contact: [email protected] Phone: +370 658 56543