Knowledge bot
Answers in two seconds, trained on what you know.
Your docs, products, policies, and past tickets — turned into an instant Q&A. Embedded on your site, in Slack, or wherever your team and customers already live.
Drop a PDF
PDF, DOCX, MD
Harbour Ops Playbook
Internal reference for dispatch, escalation, and account ownership. Last revised April 2026 by the ops lead.
Dispatch SLA
Inbound orders are confirmed within four hours. If no standard driver is available, the request auto-routes to the standby pool within the same hour.
Service tiers
Standard (24–48h), priority (same-day), and white-glove (dedicated lead with concierge handoff and signature capture on delivery).
Escalation path
Three or more delays on a single lane trigger an ops-lead review. API hooks post to the client Slack within sixty seconds of the flag being raised.
Account ownership
Named account lead per client. Weekly sync covers open lanes, monthly review covers SLA attainment, quarterly strategy aligns on forecast.
Reporting
Dashboards refresh every fifteen minutes. Raw logs export nightly to the shared warehouse for BI and finance reconciliation.
Dispatch SLA
Inbound orders confirmed within 4h. Auto-routes to the standby driver pool.
What you get
Trained, embedded, accountable.
Trained on your knowledge
Docs, products, policies, past tickets, internal wikis — all ingested, indexed, and searchable in one model.
Embedded everywhere
Site widget, Slack, Microsoft Teams, Intercom, Zendesk macros — same brain, multiple front-ends.
Sub-2-second answers
Streaming responses with source citations. No more waiting for support to get back to you.
Cuts inbound load 40–60%
Typical first-month deflection rate. Frees your support team to handle the calls that actually need a human.
Citations + escalation paths
Every answer cites its source doc. Unsure? It hands off to a human with full context. No hallucinations on policy.
Live in 18 days
Indexing week 1, training + embed week 2, QA + go-live week 3.
Where it shines
Six teams answering faster.
Customer support
Tier-1 deflection on FAQs, refunds, account questions.
Internal IT
Password resets, software access, onboarding questions for employees.
Sales enablement
Reps query product specs, competitor intel, pricing answers in Slack.
HR self-service
Policy questions, benefits, time-off rules answered without a ticket.
Documentation
Replace static docs with an interactive Q&A on your site.
Onboarding
New hires get instant answers from your handbook + tribal knowledge.
Setup
Live in 18 days.
Week 1: indexing your docs + sources. Week 2: model tuning + embed integration. Week 3: QA on real questions, escalation rules, go-live.
Pricing
From €1,200.
€1,200 setup + €290/mo runtime (up to 3,000 conversations/month). Volume tiers scale above. Enterprise with SOC 2 / HIPAA / on-prem on request.
Common questions
